Customer Centric focus is rapidly becoming the most important priority for commercial organisation’s looking for a more effective competitive edge.
Developing a genuine customer centric culture needs to be a fully integrated companywide initiative – but embedding effective customer centric values and principles is a process which often begins with customer facing personnel. The first and often the most frequent point of contact with the customer for many organisations is the sales team.
Let us design and develop a customer centric sales model for your sales team which will develop insight and understanding – significantly improve customer relationships and help to drive the commercial objectives you are working towards.
Final content is based on experience of team, defined delegate needs and agreed outcomes following initial pre-course discussion. Pre course contact allows us to tailor content and design models, tools and techniques around the needs and expectation of your team and your customers.
Practical, “hands-On” real world focus
Full supporting materials:
Personal action plan
Certificate of participation