training course, professional and management training courses, development programme
Customer Sevice Training
Good customer service builds loyalty and repeat business. Delivering poor service puts customer relationships and revenue at risk. If you want to a build a reputation for excellent customer care, book a place on our Customer Service course.
Customer care has a massive impact on the reputation and revenue of your organisation. When was the last time your people attended a course designed to deliver customer service excellence?
Who Should Attend If you are directly or indirectly involved with customer service and customer care, you will gain a great deal from attending one of our customer service courses.
Benefits Spend a day working with other professionals who share the same concerns about improving customer service – share and exchange ideas, suggestions and best practice with fellow delegates and you and your organisation will benefit enormously from the hints, tips and techniques discussed as part of our customer service course.
Programme Content
Key components of good customer care
The importance of good customer service
What defines good customer service
The consequences of poor customer service
Listening skills
Questioning skills
Observation skills
Communication skills
Attending to customer complaints in a professional manner
Turning issues into opportunities
Who are your customers - Internal and external customer links
Measuring customer service – the importance of feedback
Developing customer service excellence – personal action plans
Course content and emphasis on the day is based on delegate experience and agreed outcomes.
Customer Service
Duration 1 day
Cost £295 + VAT per delegate
Please book your customer service course with us today.
If you cannot find a convenient date and location for this course, please contact us on 01384 400 841 and we will arrange a course to suit your requirements.
Discounts available for bookings for three or more delegates, please contact us to discuss details.
To take a tailored course In-house please contact us to confirm details.
